Bad day at Caravan site

The weather was good so out comes the Caravan; recently we were at 40^th Birthday in Newbury which we liked. So we chose a Site ½ hour from Newbury it was called California Chalet and Touring Park, Finchampstead, Berkshire. What a disappointment when we arrived there was all sorts of refurbishing going on things that should have been done in the closed season, the men’s toilet showers was closed leaving just a women’s and family facility, which consisted of a Toilet and shower together and for 24 hours there was no toilet paper and neither shower or toilet were cleaned on a regular basis. You had to make sure you had a shower before the workman came home, yes many of the caravans were for workman, working away from home. To top it all you had to pay 20p for about 2 minute shower considering we paid £25 a night that was an insult, it was one of the dearest sites we have been on. All the pitches were in woodland which was very pleasant but the hard standing must have been put down 50 years ago looking at the state of the concrete. Worse was yet to come we could not get signal for TV or radio, I can put up with most things but NO TV.

The staff was far from helpful when I complained about the toilet facilities we got the answer we are spending a lot of money on improvements and it needed it, but why do it in Season? Instead of being apologetic the told us that it was on the Internet which it wasn’t, so why was we not told about the the new works when I phoned to book ? Normally when we arrive on a site you are met with a happy face and smile, you are taken to your site and given literature about amenities etc not here; their customer relations need a massive improvement. To top it all there must have been some music festival in the area with music blaring out till the early hours with a massive Fire work display at midnight, cannot blame them for this but we could have been warned when we booked.

We went home a day early losing £25  plus we had an electronic key to open gates, we £5 deposit for this but as the reception was closed we never got our money back for that either. Would we go again NO WAY

M Clarke Sittingbourne